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8 Guests
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3 Bedrooms
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2 Bathrooms
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Pets No
Features
- Hot tub
- Off road parking
- Ground floor bedroom
- Garden / Patio
- Washing machine
- Dishwasher
- Broadband / WiFi
3 Customer Review(s)
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Sarah “Lovely property, great location.”
The cleanliness was very disappointing, our stay was impacted by: - no working boiler upon arrival. spent 2/3hrs troubleshooting - heater broke in the bedroom which was needed when nigh temparatures were 2 degrees - house had not recently been cleaned, spend over an hour dusting, hoovering and mopping (the mop water was black from grime). Broken glasses left out on kitchen sill and used soap bars in the bathrooms with hair on. There is no cell service at the property so had to relay on email, ...
The cleanliness was very disappointing, our stay was impacted by: - no working boiler upon arrival. spent 2/3hrs troubleshooting - heater broke in the bedroom which was needed when nigh temparatures were 2 degrees - house had not recently been cleaned, spend over an hour dusting, hoovering and mopping (the mop water was black from grime). Broken glasses left out on kitchen sill and used soap bars in the bathrooms with hair on. There is no cell service at the property so had to relay on email, still not received a response after 6 days post first email regarding the issues listed above. The property is amazing, if it had been clean with a working boiler upon arrival I would have rated 5 stars (noting the furniture is tired)
Thank you for your review Sarah. We are sorry to hear of the difficulties you had while in stay at this property and wanted to share that we are discussing your comments with the local team and property owner. Your feedback here is greatly appreciated as the detail gives us clear understanding of what aspects need to be addressed before future stays. It is certainly disappointing to hear of the cleaning issues of the property, as Bachcare do hold a high standard with this. This will be investigated within our local team. I understand that our feedback team has been in touch and have worked out a suitable resolution. Again, thanks for your review and we hope to host you again in future. Bachcare