Thank you for your feedback. We will share this with the property owner and local team.
We have since updated the directions sent to guests before checking in.
Bachcare
Joshua
“The house itself was great for our stay, and the location was great.”
However, we were disappointed with the management. We were told that we had to check in late as the house was not ready due to previous guests checking out late. There was no compensation of any kind offered for the inconvenience.
When we arrived the house smelled of cooked meat, and did so for 4 or so days. Many dishes that had also not been cleaned and put away dirty - there was cooked meat stuck to the pans. There was no hand soap, washing liquid, or toilet paper resulting in having to buy our own toilet paper and someone coming to replace these items a few days into our stay. We were also only given 5 bath towels despite there being 7 of us and the house sleeping 8.
- Joshua, July 2023
Thank you for reviewing your recent stay, Joshua.
We apologise that the property was not prepared adequately or in time for your stay. There can be cases where back-to-back bookings make the standard cleaning process hard to follow, however your experience is definitely below our standard.
We have discussed this feedback with our local team, who will ensure this is addressed before future bookings.
Even with these issues affecting your stay, we hope you were still able to relax on your holiday spent in Queenstown. Thanks again.
Bachcare
Property heating: Heat pumps / Air conditioning for top floor living and stairwells, wall mounted panel heating in each bedroom
Electric oven, Hobs, Microwave, Dishwasher, Fridge/Freezer, Toaster, Kettle
Washing Machine, Tumble Dryer
Sky TV
Wi-Fi included
TV and Chrome-cast in bottom floor bedroom
Parking
Garden
Sorry, no smoking
Linen
Our linen service will provide all sheets, pillowcases, towels, bath mats, and tea towels for your stay. We’ll also make up the beds for you prior to arrival and strip them down after your departure. Pillows and duvets are provided at the property.
The property
With majestic lake and mountain views in an idyllic spot your family will love, you’ll want to come back to Frankton House!
Awake each morning to a stunning vista from your bedroom and enjoy a cuppa on the deck. Open wide the lounge sliding doors to let the fresh air in while you relax on the outdoor furniture or cook in the fully equipped kitchen, providing everything you need to self-cater your stay, as well as handy extras including a rice cooker and baking trays.
Take a stroll along the edge of Lake Wakatipu, or simply relax in your holiday-home with Wi-Fi, TV, air-conditioning heat pumps and heater panels.
This comfortable four-bedroom, two-bathroom holiday home across several levels can sleep up to eight people. Bedding includes two queen beds, and four singles.
Access is via a steep shared driveway where there is a single garage space available for use, and an additional off-street car park. With fully stocked kitchen and laundry facilities, you’ll have everything you need.
This accommodation sits close to the middle of the 10km long Frankton Arm Walkway track that follows the lake edge between the recreation reserve and marina to the east, (with brewery and café), and to downtown Queenstown to the west.
With close to a five-minute drive either to the town CBD, or else the airport, this is a great destination to relax and explore in equal measure. You can also make the most of public transport as there is a bus stop just a two-minute walk away on Frankton Road.
There may be snow on the peaks, but Frankton House will welcome you warmly!
Guests should take care when accessing the property as there is a steep driveway.
Please note there are only two off-street carparks available, one of which is in a lockable garage.
Please note a bond may be charged at certain times of the year. One of our team members will contact you if this is required for your booking.
Please note Sky TV is available, however sky sports and movie is not included
About the location
Bursting with adventure, culture and heritage, the Queenstown-Wanaka region has it all. Take a day-trip to the iconic Milford Sound, experience some of the finest skiing in New Zealand, or delve into many of the top adventure, fishing, boating or winery hotspots. Queenstown offers a playground for all ages with activities ranging from high adrenalin bungy jumps to soaking in a hot pool overlooking the stunning scenery. Wanaka can't be missed for excellent biking and walking tracks and the breath-taking views along the way. For a dose of history and character-filled village vibes; head to Arrowtown and try your luck at gold-panning! Only a 90 minute flight from Auckland, there
