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6 Guests
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2 Bedrooms
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1 Bathroom
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Pets No
Features
- Off road parking
- Ground floor bedroom
- Garden / Patio
- Washing machine
9 Customer Review(s)
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Ashleigh “Very disappointed.”
We were aware that refunds lie outside of terms and conditions but thought there may be some sort of compassionate consideration given the extreme circumstances with the recent cyclone. Were only able to stay for 24 hours instead of the paid for 8 days. They offered us a very short time frame to rebook with the same Bach but within the next 12months which is impossible for us so we have had absolutely no refund. Will not be using bachcare again and will make sure to recommend against it to ...
We were aware that refunds lie outside of terms and conditions but thought there may be some sort of compassionate consideration given the extreme circumstances with the recent cyclone. Were only able to stay for 24 hours instead of the paid for 8 days. They offered us a very short time frame to rebook with the same Bach but within the next 12months which is impossible for us so we have had absolutely no refund. Will not be using bachcare again and will make sure to recommend against it to others.
Thank you for your feedback regarding Sun Seeker Bach, We are sorry to hear how you feel regarding our cancellation policy and the way this was handled please be aware that we did try and rectify this to the best of our ability and we have emailed you the results. We hope that this is an appropriate outcome for all parties. Bachcare