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8 Guests
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3 Bedrooms
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2 Bathrooms
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Pets No
Features
- Off road parking
- Garden / Patio
- Washing machine
- Dishwasher
- Broadband / WiFi
Reviews
2 Customer Review(s)
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Stuart “A beautiful, well appointed home.”
We all loved it. The six of us enjoyed our 4 night stay. The home was left as we found it, lovely and clean. We were nearly home when we received an email from head office in Auckland advising us that a pillow was missing from the master bedroom. Being a perfectionist I had walked thru the house ensuring that all was intact and that it was. Despite my email. Still to date, no apology. Left a bitter taste on what was a great weekend in a beautiful home.
We all loved it. The six of us enjoyed our 4 night stay. The home was left as we found it, lovely and clean. We were nearly home when we received an email from head office in Auckland advising us that a pillow was missing from the master bedroom. Being a perfectionist I had walked thru the house ensuring that all was intact and that it was. Despite my email. Still to date, no apology. Left a bitter taste on what was a great weekend in a beautiful home.
Good Afternoon, Thank you for your message, and I want to sincerely apologise for the way we phrased our inquiry regarding the missing pillow. It was never our intention to accuse you, and I deeply regret any frustration or discomfort this may have caused. We should have approached the matter more thoughtfully and framed it as a question rather than making any assumptions. We truly value your feedback, and I appreciate your understanding as we work to improve our communication. Once again, We apologise for any misunderstanding, and We are grateful for your patience in this matter. Best regards, Bachcare