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6 Guests
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3 Bedrooms
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1 Bathroom
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Pets No
Features
- Off road parking
- Ground floor bedroom
- Garden / Patio
- Washing machine
- Broadband / WiFi
2 Customer Review(s)
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Karen “The house is comfortable and the location is lovely.”
We were unhappy with the service provided by Bachcare - 3 phone calls to get a replacement kettle (the one provided was potentially dangerous). Also, no hot water in the bathroom sink, no hand wash in the bathroom, a broken curtain rail in the bedroom was not fixed until nearly a week into our 10 day stay and no access to the garage for additional items listed such as sun loungers and bbq. Overall not good enough for the $ charged. And when we enquired about one extra night at the end of our ...
We were unhappy with the service provided by Bachcare - 3 phone calls to get a replacement kettle (the one provided was potentially dangerous). Also, no hot water in the bathroom sink, no hand wash in the bathroom, a broken curtain rail in the bedroom was not fixed until nearly a week into our 10 day stay and no access to the garage for additional items listed such as sun loungers and bbq. Overall not good enough for the $ charged. And when we enquired about one extra night at the end of our stay, no offer of a discount was entertained. Very disappointing.
Thanks for your review Karen, we're glad to hear you found Waikanae Waves a comfortable stay! We're sorry to hear of the issues you encountered. We've addressed the problems you have raised with our local team and the property owners and are working on a plan for maintenance between the regularly scheduled cleans. Bachcare