Hensman Haven - Queenstown Holiday Home - Queenstown Lakes Accommodation

3.3★

8 Guests
4 Bedrooms
4 Bathrooms
Pets No
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Features

Hot tub
Off road parking
Ground floor bedroom
Garden / Patio
Washing machine
Dishwasher
Broadband / WiFi

Reviews & Ratings

Accuracy of the listing

Cleanliness

Comfort

Facilities and Maintenance

* Based on a combined average customer score

14 Customer Review(s)

Karyn
August 2024

“DO NOT STAY HERE The reviews regarding no hot water or even any water are absolutely true.”

I emailed asking about the water issues and they assured me that the issue would be fixed before we arrived, knowing that I went ahead and paid the final amount. Only to find out that in fact, water not fixed as they did not have the three days necessary to fix because house was fully booked, blanten grab for money from owners. Spa was great although we had an issue here as well, before going rang to discuss cleaning of the spa and was told no maintenance needed to be done! There for 14 days ...

I emailed asking about the water issues and they assured me that the issue would be fixed before we arrived, knowing that I went ahead and paid the final amount. Only to find out that in fact, water not fixed as they did not have the three days necessary to fix because house was fully booked, blanten grab for money from owners. Spa was great although we had an issue here as well, before going rang to discuss cleaning of the spa and was told no maintenance needed to be done! There for 14 days ? Upon arrival there was a note next to spa, to add chemicals, which we could not find so had to purchase more. Instruction manual needs more information regarding all these things. Maintenance needs to be checked regularly as we had several lights out, tv not working, blinds broken, solar lights on outside steps not working, no lights on stairs on top level, cutlery and plates not enough for a 10 person house. Cooking pots and pans old need to be updated. Only one positive is the view, but seriously the money we paid definitely not worth it.

- Karyn, August 2024

Thank you for sharing your experience with us, Karyn. We’re genuinely sorry to hear that your stay was disrupted and didn’t meet your expectations. Please accept our sincere apologies for any inconvenience caused. Our support team was in contact with you during your stay, and we made every effort to address the maintenance issues as quickly as possible. I’m pleased to inform you that the hot water issue has been resolved by a local contractor, and our team has confirmed that the TV, lights, and blinds are all functioning properly. Thank you for your valuable feedback. We hope you'll give Bachcare another opportunity to provide you with a better experience in the future. Bachcare
Liz June 2024

“We had an amazing stay at this beautiful home.”

When we arrived all the heating had been turned on including a very welcome heat pump in the main living room. The house was very warm and well kept. It had the most spectacular views and was so roomy and comfortable. In fact the bed in the bedroom on the first floor was one of the most comfortable I have ever had in any hotel or holiday home. The water pressure in the showers wasn't great, but it was fine and this was a very minor issue. We used all four bathrooms and found it more than adequate. We loved our stay and would recommend this house.

- Liz, June 2024
Mitch May 2024

“House and rooms were spacious, lots of bathrooms, amazing views and spa was great.”

No heating apart from plug-in wall heaters (some didn't even work) and the house was freezing during May. Only two bathrooms had hot running water. No soaps, body wash, doors and cupboards were broken. One room is only accessible externally which wasn't indicated on the listing. Very disappointing for the amount of money we paid.

- Mitch, May 2024
Amarnadh March 2024

“I've booked this house for 3 nights and I'm pretty much disappointed with the property.”

Rubbish for the amount you pay!!! Things I have an issue with: - Stray cat? Or Pet cat I don't know they are all over. Sitting on the outside dining table - Black Dog at the Spa tub roaming around freely - I'm with 2 girls and they are scared of dogs and cats and they are scared to step out also - none of the bathroom rooms have any shower gel also.. of course water doesnt come :) - not getting hot water even after leaving the water for more than 5 mins in the top bathroom. Skipped shower as well - couldn't open the spa tub at all - heater in top floor bunk bed room doesn't work, red light is on but doesn't get heated at all - electric blanket on beds doesn't work either... Charging lot of $$$$'s for this kind of property first time. Not happy & disappointed...

- Amarnadh, March 2024

Thank you for your review, Amarnadh. We are sorry to hear of the experience that you have had staying with us. Your comments surrounding the maintenance issues at the property have been shared with the local team and property owner to address. We do understand that the neighbour does have a pet dog and cat, whom may venture onto the property on occasion. This may be worth noting for future guests, so thank you for sharing your feedback. Thanks again, Amarnadh. Bachcare
Mark January 2024

“Absolutely amazing view and a beautiful and a bit worn house.”

A few things that were not satisfactory, especially for the price we paid. Water pressure is a huge problem for a house that has this many bedrooms/bathrooms. If anyone was doing anything with water there was absolutely no pressure in the top floor showers. Barely a trickle. We had to schedule everyone's use of water - might as well had one bathroom. None of the bathrooms had soap or shampoo - every other VRBO type of place we have stayed had at least some supplies. The plastic caps on the metal banisters are missing leaving sharp edges that drew blood twice by scraping against them. Stairs leading from the main floor to the second floor bedrooms need to be looked at - terrible creaking on every stair.

- Mark, January 2024

Thanks for your review, Mark. We appreciate your feedback here on what could have made your stay more comfortable. Your comments will be shared with the property owner and local team to see to. We can understand how these issues would have impacted your stay, so thank you for sharing. We hope that even with these concerns, you were still able to relax on your holiday here and enjoy this property and its fantastic location. Bachcare
Hannah October 2023

“We loved our stay in this property - thank you for having us!”

The house was in a great location, and we loved that we were up high to make the most of the gorgeous Queenstown views. We will certainly be back if we return to QT as a bigger group in the future. It was a huge yes from us that each bedroom had its own bathroom, this made our stay really easy! The beds were super comfy and the quality linen was so great! We even wanted to ask what brand of sheets you used on these beds, as we want to get some for home :) The only criticism we had was the water pressure and temperature of the showers was really poor. We tried to shower at separate times but even then the shower experience was not great. If this was improved then the house would be a 10/10.

- Hannah, October 2023
Snedden June 2023

“Thanks for having us, it was a great location with some fantastic views and amazing comfy rooms.”

The only thing missing was body wash/shampoo in our rooms.

- Snedden, June 2023
Chantelle June 2023

“The house is well equipped and great views!”

There is no bathroom on the 2nd level like it suggests which was tricky with young children. We had the house manager come through the house without notice (we had emailed Bachcare feedback team with something that had caught our attention) We have the phone records to show that no one rang, but Bachcare can’t produce anything, saying they did ring “multiply” times like they suggest) that made us feel very uneasy especially having Children at the property. This is still is an ongoing issue that Bachcare aren’t answering emails/ calls about which is disappointing. The house was great to stay at, but wouldn’t again as I don’t like the idea of someone just coming through without notice.

- Chantelle, June 2023
Mel March 2023

“Everything was great only thing I would recommend is being provided a contact number for the host as was unable to contact them at all during the stay.”

Would definitely stay here again, great sized property and great location.

- Mel, March 2023
Rhea January 2023

“The house was lovely and the view was amazing.”

However, the parking is shocking because it is so slanted, and the 2 rooms on the third floor are so hot in the summer. Would be nice if the rooms have air-cons. The water pressure changes frequently if there are 2 or more people using the shower or the taps.

- Rhea, January 2023
Catherine December 2022

“Definitely a bit tired.”

Missing the downstairs tv remote that lets you adjust volume. Middle level tv doesn’t go loud enough and is too old now - can’t use Netflix for example and has funny colouring. Broken outdoor furniture. Kitchen could do with a spring clean, felt a bit gross using some of the glasses etc. Amazing views made up for most of it for us. Definitely need to warn people about the stairs up to the property and steep street in case someone has mobility issues. Great bathrooms.

- Catherine, December 2022

Thank you for reviewing your recent holiday, Catherine. We appreciate your feedback regarding the facilities and cleanliness at Hensman Haven. This will be addressed by our Managed Services team alongside the owner to improve the experience for our future guests. We hope that you still enjoyed your stay here with the beautiful views on offer. Bachcare
Nita December 2022

“We absolutely loved our stay.”

So comfortable and clean. The house is so beautiful and the views omg the views. Breathtaking! My children and myself posted on social media alot during our stay and received so many questions and comments about how amazing our accommodation was. Would definitely book again and recommend to everyone.

- Nita, December 2022
Mel October 2022

“I had an amazing stay at Hensman Haven, very spacious, clean and comfortable place close enough to town also.”

The only downfall was that the TV in the middle lounge wasn't working but we used the one downstairs instead. Overall one of the best stays I've had in QT and would recommend to all as well as rebook :) Thank you so much

- Mel, October 2022
Aneek June 2022

“Firstly I would like to thank the owner for extending the stay to accommodate the Covid affected travellers.”

The house itself is gorgeous and located in a desirable area. The views are incredible. We found the property was bar average for cleanliness. The spa area in general was cause for concern. Spa wasn’t hygienic at all and had a bad smell even after it was brought to the managers attention and cleaned and also it was surrounded by rubbish. The main en-suite bathroom had a strong smell. The beds had some stains on duvets. The oven was terrible and would smoke when turned on. The racks were burnt and dumped outside. The house needs heat pumps other than the heaters provided. The stairs leading up to the house have poor lighting and need maintenance. This is a hazard. And the front door is very difficult to open. We had to use full body weigh to slam into the doors to open. TV in the kitchen area wouldn’t work nor would the surround system. Very outdated technology. I would rate this property as a holiday rental overall a 6.5/10.

- Aneek, June 2022

Thank you for your review Aneek, we appreciate it. We are so glad the extra travellers could be accommodated here and that you all enjoyed the incredible views. We are sorry the property wasn't as expected as this is not up to our normal level of service. We have spoken to the owner who has taken on your feedback and is in the middle of sorting out a new heating system, the amenities are being looked in to and the door has been improved. We do hope you can give Bachcare another chance to host you in the future Bachcare

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Summary

Bedroom 1: Super King
Bedroom 2: Super King
Bedroom 3: Queen, Single Bunk
Bedroom 4: Queen
1 x Bathroom with: Bath, Shower, Hand Basin, Toilet
1 x Bathroom with: Bath, Shower, Hand Basin, Toilet
1 x Bathroom with: Shower, Hand Basin, Toilet
1 x Bathroom with: Shower, Hand Basin, Toilet
2 x Living
1 x Dining, Kitchen
Hot Tub
Property heating: Eco
Electric oven, Hobs, Microwave, Fridge/Freezer, Toaster, Kettle
Washing Machine,Tumble Dryer
TV
Wi-Fi included
Parking
1 x Garden
Sorry, no smoking

Linen

Our linen service will provide all sheets, pillowcases, towels, bath mats, and tea towels for your stay. We’ll also make up the beds for you prior to arrival and strip them down after your departure. Pillows and duvets are provided at the property.

The property

Imagine waking up to panoramic views of Lake Wakatipu and The Remarkables at this sophisticated and stylish beauty, and being just four minutes from the Queenstown town centre, you’re in for an absolute treat here. Welcome to Hensman Haven! Exquisite details paired with the glorious outlook at Hensman Haven are this a few of the features that makes this Queenstown holiday home so special. Enjoy an indulgent soak in the spa pool while you watch the ever changing colours of the skyline. Retreat to the light-filled and airy living room after a day on the slopes. You’ll love the contemporary design blended with pops of colour here, and maximising on space and privacy recline in one of the two living spaces, flick on the TV, and share your holiday snaps on the complimentary WiFi. Offering fabulous indoor-outdoor flow here, take advantage on the multiple outdoor dining spaces. Prepare a cheeseboard in the modern, fully equipped kitchen, then take your living outdoors to pair with a glass of Central Otago Pinot Noir, on those warm summer evenings. Four bedrooms and four bathrooms here at Hensman Haven accommodates up to eight guests, making this a dreamy location for a family or couples' retreat. With a full laundry space, iron and ironing board offering that extra bit of convenience on a longer stay. Hensman Haven is positioned just moments away from the lovely lakefront, perfect for a morning stroll on a crisp morning before you explore the local attractions this holiday hotspot has to offer. Treat yourself to a winery tour, or unleash your adventurous side jumping the AJ Hackett Bungy and Swing, Shotover Jet, or check out the gondola and luge at Skyline Queenstown. Queenstown's vibrant town centre and lakefront are just a four-minute drive from Hensman Haven. You’ll be spoilt for choice when it comes to restaurants, cafes, bars and stores, and the famous Ferg Burger is not to be missed. A dazzling and dreamy escape awaits, here at Hensman Haven!

Please note Spa access is from the from the upper master bedroom.

The super-king beds can be split to make two single beds. Please inform us at time of booking which configuration you require.

Please note that the BBQ pictured on the main photo is currently unavailable.

Please be aware that the bedroom on level 1 is only accessible externally.

Please note a bond may be charged at certain times of the year. One of our team members will contact you if this is required for your booking.

About the location

We have a large range of Queenstown holiday accommodation for all budgets. Choose from nearly 80 holiday homes in and around Queenstown, including luxury lakefront holiday homes, apartments and baches. You've come to the right place to find your Queenstown holiday home for your next adventure!

Features

Reviews & Ratings

“DO NOT STAY HERE The reviews regarding no hot water or even any water are absolutely true.”

“We had an amazing stay at this beautiful home.”

“House and rooms were spacious, lots of bathrooms, amazing views and spa was great.”

“I've booked this house for 3 nights and I'm pretty much disappointed with the property.”

“Absolutely amazing view and a beautiful and a bit worn house.”

“We loved our stay in this property - thank you for having us!”

“Thanks for having us, it was a great location with some fantastic views and amazing comfy rooms.”

“The house is well equipped and great views!”

“Everything was great only thing I would recommend is being provided a contact number for the host as was unable to contact them at all during the stay.”

“The house was lovely and the view was amazing.”

“Definitely a bit tired.”

“We absolutely loved our stay.”

“I had an amazing stay at Hensman Haven, very spacious, clean and comfortable place close enough to town also.”

“Firstly I would like to thank the owner for extending the stay to accommodate the Covid affected travellers.”

Summary

Linen

The property

About the location