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4 Guests
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2 Bedrooms
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1 Bathroom
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Pets No
Features
- Off road parking
- Ground floor bedroom
- Garden / Patio
- Washing machine
17 Customer Review(s)
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Sanket “It was nightmare and very stressful experience of my life.”
I had a booking of this property for easter weekend travelling with three kids. First was very hard to find property as there wasn’t any clear house number written outside or may be removed purposely. Finally when we reached around 9pm, another family came out and said I have wrong booking as they booked it since last few days. I had to make number of calls which took almost around an hour to find out that I have correct booking but property owner made mistake by renting property to their ...
I had a booking of this property for easter weekend travelling with three kids. First was very hard to find property as there wasn’t any clear house number written outside or may be removed purposely. Finally when we reached around 9pm, another family came out and said I have wrong booking as they booked it since last few days. I had to make number of calls which took almost around an hour to find out that I have correct booking but property owner made mistake by renting property to their other family member privetly. Not only that family who were saying replied to me that they won’t move out so go and find motel and I will get my refund. I didn't expected same answer from Bachcare but after more than an hour a lovely lady called Neena who works for Bachcare luckily arranged another property. I do understand mistake happens but rather than offering refund should have offered solution from the beginning. I suggest everyone to think twice before making booking of this property.
Thanks for taking the time to review your stay. You will be pleased to know that we are currently addressing this unfortunate incident. Bachcare apologises for the stress this may have caused. Bachcare