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6 Guests
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3 Bedrooms
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2 Bathrooms
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Pets No
Features
- Off road parking
- Ground floor bedroom
- Garden / Patio
- Washing machine
- Dishwasher
- Broadband / WiFi
14 Customer Review(s)
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Dave “I had booked the property without linen supplied as we have done for each of the previous 4 stays at this property, Feb 16th email from Bachcare advised that all linen / towels were "taken care of " and we only needed beach towels.”
This was a departure from the booking but being Feb 16th for a visit on Feb 23rd I took this as accurate. We arrived at the property, no linen supplied (as booked) and Bachcare unable to assist. Very disappointed.
This was a departure from the booking but being Feb 16th for a visit on Feb 23rd I took this as accurate. We arrived at the property, no linen supplied (as booked) and Bachcare unable to assist. Very disappointed.
Thank you for your review Dave, we appreciate your feedback. Upon looking into this matter further, I can see that the team sent you an email in January regarding the 'key collection' email and mentioned this auto generated email did not apply to you as your booking was made before mandate linen came into effect. As we do have specific lead times for linen ordering as well unfortunately on this occasion we were unable to provide linen last minute and your booking was originally made with the request to bring your own linen. Bachcare